A Day at Work to Remember – Miss Aurora at Breitling UK

Lovely couple. The wife came alone and bought the Exospace B55 last week as a 70th bday gift for her husband, who has worn the Aerospace for 30 years. As she made it quite clear and shared her the other half’s preference with me, such as he prefers small dial and lightweight watch, I did show and explain the models we stock to her before she decided. She eventually picked the Exospace B55 and wanted to see if her husband likes it. Meanwhile, I offered the potential exchange option. 

They then came back together today for exchange. The first word the wife said to her husband when they entered the boutique whilst seeing me was “This is Aurora!” Knowing where they came from, I helped the husband to try on watches that might fit his expectation (yes, small dial size and light). After all the lovely chat and discussion, he picked the Navitimer 8 Blacksteel with a leather strap in the end. Yes, it was a cheaper model than the Exospace, but nothing’s more important than the fact that it’s definitely a nice everyday watch he can wear to replace/retire the precious Aerospace. Not to mention they’re nice, polite and kind people with great potential in the future to me – both for my sales and for making friends.

There’s the policy for exchange indeed. Normally, we can only do the same or a higher amount for an exchange. However, due to many facts, such as the reason for purchase, the stock, and quite importantly, the rapport that we build up with clients, the policy actually has to be a bit flexible sometimes. In fact, it does highly rely on the salesperson’s judgment.

After the simple background explanation and requiring approval over the phone, me and the management’s conclusion were like:

“Are they your clients? Do you want to do it?”

“Yes.”

“Okay do it then.”

Thanks to my bosses Sam and Sophie who trusted my decision for this case and supported me with the approval – “Thank you for believing my judgment for the case” was what I wanted to say but got the timing missed. Hence I guess I’ll put my gratitude here. Also, thanks to Oscar who helped me with the invoice system error.

Finally, I was way more than flattered that the couple came back an hour after and brought me the M&S chocolate selection gift box – even though I unluckily missed them as I went to the toilet . However, I guess I’ll never forget the view – when I came back to the store, all the team members were there looking at me and said “Aurora you missed your clients! They literally just left before you got back!”

I took the chocolate box over, which came with a few lovely lavenders tied on the ribbon, from Ryan. And I ran out to try to find them but didn’t succeed. So I wrote them a Thank You email instead, along with the photos of me and the chocolate that Ryan took for me. With all the friendly chats, great patience, kind words and appreciation for my help from them, they’ve absolutely made my day.

So I just thought this is too important to me in my watch selling career – also to myself as a person who gains this lovely interaction with people – I have to remember this, so I need to write it down. 

You’ve got to have faith in yourself Aurora. Don’t forget the encouragement you received today from people and yourself. You can do more, you can be more.